idompey Privacy Policy

1. Introduction

idompey ("we", "our platform") operates a website accessible at idompey.org. We are committed to protecting the personal information of every user who registers and uses our services.

This Privacy Policy explains our practices regarding the collection, processing, storage and disclosure of personal information that you provide to us, or that is collected automatically as you browse the idompey platform. It is designed to comply with internationally recognised data protection principles.

If you do not agree with any part of this Privacy Policy, you are advised to stop using our platform. For any enquiries, our support team is available via 24/7 live chat or email.

2. Information We Collect

We collect information from you through two main methods: information you provide directly, and information collected automatically through your use of the platform.

Information you provide directly:

• Full name as stated on your identity card (MyKad) or valid identity document
• Date of birth, for age verification purposes (21 and above)
• Active email address and mobile phone number
• Payment account information — Touch 'n Go eWallet account number, DuitNow account, FPX online banking, or associated crypto wallet address (USDT, BTC, ETH)
• Copy of identity document submitted during the KYC (Know Your Customer) process
• Any information you share through live chat sessions or email with our support team

Information collected automatically:

• IP address, device type and web browser used
• Activity log records — login time, pages visited, games played
• Transaction data — deposit and withdrawal amounts, chosen payment method, transaction date and time
• Cookie data and related tracking technologies, as described in the Cookies section

3. How We Use Your Information

Every piece of information we collect is used for specific and defined purposes. We do not use your data for purposes not stated here without first obtaining your consent.

• Account management: Creating, verifying and maintaining your user account on the idompey platform
• KYC compliance: Verifying your identity and age in line with the international licensing requirements we adhere to
• Transaction processing: Facilitating deposits and withdrawals via Touch 'n Go eWallet, DuitNow, FPX or crypto
• Customer service: Responding to enquiries, resolving complaints and providing technical support in Bahasa Melayu and English
• Security and fraud prevention: Detecting and blocking suspicious activity, money laundering, or violations of our terms of use
• Platform improvement: Analysing usage patterns to continuously improve the gameplay experience and platform features
• Communications: Sending important notifications relating to your account, transactions and policy updates via email or in-platform messages

4. Sharing of Personal Information

idompey does not sell, rent or trade your personal information to third parties for marketing or commercial purposes. However, in certain situations, we may need to share your data with the following parties:

• Payment service providers: Gateway providers such as FPX banking and e-wallet platforms receive only the minimum data required to complete your transaction
• Technology service providers: Companies that help us operate the platform's technical infrastructure, servers and cybersecurity, subject to strict confidentiality agreements
• Regulatory and legal bodies: If directed by a valid licensing authority, court or law enforcement agency, we will disclose the required information in accordance with our legal obligations
• Fraud prevention: Sharing with accredited identity verification or fraud analytics service providers, specifically to protect the integrity of the platform

All third parties that receive your data are bound by confidentiality and data protection obligations equivalent to the standards we uphold at idompey.

5. Data Security and Protection

We implement comprehensive technical and organisational measures to ensure the security of your personal information at all times. These measures include:

• Data encryption using SSL/TLS protocols on all data transfers between your device and our servers
• Encryption of sensitive data stored in our databases using industry-recognised algorithms
• Strict access controls — only authorised staff may access user personal information, and all access is recorded
• Continuous system monitoring to detect any unauthorised access attempts or unusual activity
• Regular security testing by independent third parties

Although we take all reasonable precautions, no system can be guaranteed one hundred percent secure. Should any security incident involving your data occur, we will notify you within the timeframe required by the relevant regulatory obligations.

6. Cookies and Tracking Technologies

The idompey platform uses cookies and similar tracking technologies to improve the functionality and user experience of our website. There are several types of cookies we use:

• Essential cookies: Required for core platform functions such as login session verification and security. These cookies cannot be disabled
• Functional cookies: Save your preferences such as selected language and display settings for convenience on repeat visits
• Analytics cookies: Collect aggregated and anonymous usage data to help us understand usage patterns and improve the platform
• Performance cookies: Help us identify technical issues and optimise page loading speed

You can manage cookie settings through your web browser at any time. Please note that disabling certain cookies may affect the functionality of some parts of our platform.

7. Your Rights as a User

As a registered idompey user, you have the following rights regarding your personal information. To exercise any of these rights, please contact our support team:

All requests relating to user rights will be processed within a reasonable timeframe. We may require identity verification before carrying out any request in order to protect the security of your account.

8. Data Retention Period

idompey retains your personal information for as long as your account is active, or for as long as necessary to fulfil the purposes stated in this Privacy Policy. The general principles we follow are:

• Account data and transaction records are kept for the period required by our licensing regulatory body, typically five (5) years from the date of the last transaction
• KYC documents are retained for the duration of the active account plus the minimum period set for audit and legal compliance purposes
• Activity log data is kept for a shorter period, sufficient for security purposes and dispute resolution
• Customer support communication records are retained to assist in resolving any disputes or complaints that may arise in the future

Once the retention period ends, data will be securely deleted or anonymised so that it can no longer be linked to your identity.

9. Child and Young Person Protection

idompey does not accept registrations or provide services to anyone under the age of 21. This age limit is absolute and non-negotiable.

Our account registration process requires age verification through a valid identity document. Should we find that an account has been registered by an individual under the age of 21, that account will be closed immediately and all balances will be returned, subject to any necessary investigation.

10. Changes to This Privacy Policy

idompey reserves the right to modify or update this Privacy Policy at any time to reflect changes in our practices, legal requirements or new service features. The "Updated" date shown at the top of this document will be revised each time a change is made.

For changes considered material and having a significant impact on your rights, we will notify you by email or in-platform notification at least thirty (30) days before the changes take effect, where practicable.

Continued use of the idompey platform after any changes take effect is considered your acceptance of the updated Privacy Policy. You are encouraged to review this page from time to time.

11. Contact Us About Privacy

If you have any questions, concerns or requests regarding this Privacy Policy or how we handle your personal information, the idompey support team is ready to help:

• Live Chat: Available 24 hours a day, 7 days a week through the idompey platform in Malay and English
• Email: [email protected]

We are committed to responding to every privacy-related enquiry thoroughly and in a timely manner. For requests relating to user rights (access, correction, deletion and so on), please clearly state the type of request along with sufficient identity verification information.